What we collect and how we use it

Who is responsible

Hefei PackHub Machinery Co., Ltd. operates this site and is the recipient of every inquiry submission. Requests about your data go to sales@exportwebpro.com.

What you type in

The form fields: name, email address, company (optional), phone or messaging contact, machine or product of interest, quantity, destination country, supplier of interest (filled automatically when you arrive from a related page), and your message.

What is collected automatically with a submission

When you press send, the submission also carries technical and session data so we can answer competently and filter spam:

• Network: your IP address, the approximate location derived from it (city/region/country) and its timezone — read from the connection by our hosting layer, not entered by you.
• Visit context: the page you submitted from, your landing page, the referring site, the marketing parameters carried by the landing link (utm_source, utm_medium, utm_campaign), ad click identifiers (for example gclid) if the link carried them, the path of pages you visited in the session (last 10), the number of pages viewed, session duration and time spent on the form, and a random per-session submission key that ties your submission to its thank-you page load (it appears in that page's address as ?k=…) and lets us recognise a retried submission of the same inquiry.
• Device and browser: device type, operating system, browser, your browser's time zone, your browser's language preferences, the page language and whether you switched locales in this session.
• Bot check: submissions pass Cloudflare Turnstile; the verification sends your IP address to Cloudflare for that check.

Between pages, this visit context is held in your browser's sessionStorage on your own device and is transmitted only when you submit the form. Closing the tab clears it. We set no tracking cookies.

Where it goes and how long it stays

Submissions are stored in a secure database hosted on Cloudflare as well as emailed to our inbox; database records are kept for up to 24 months and deleted on request. The form handler sends the content above by email to our inbox, where it is kept as ordinary business correspondence and used to respond to your inquiry, assess what you need and protect the form from spam. We do not sell it and do not use it to advertise to you elsewhere.

Third parties involved

The site is hosted and the email is delivered through Cloudflare (Cloudflare Pages, Turnstile and Cloudflare's email service). Your submission's technical data passes through Cloudflare's infrastructure under their own data-handling terms.

Your choices

To have a submission deleted, email sales@exportwebpro.com from the address you used and name the date or subject of the inquiry; we will delete the database record and the emailed copy, and confirm. You can also decline to submit the form and simply email us — an email inquiry carries no additional automatic collection beyond what your email service normally transmits.

Changes

If the form ever collects more than this notice describes, this page is updated in the same change. If you find a mismatch between this notice and observed behaviour, report it to sales@exportwebpro.com — that is treated as a content correction.